Bad - Thank you for your feedback.
We’re really sorry to hear that we didn’t meet our high standards. We know you must be disappointed and want to improve wherever we can. So, we’d really value any comments you can provide on what would make a difference to you next time. A member of our team will make sure to get in touch to discuss your concerns.
"Dear Gail, I would like to thank you and the team for all the excellent care and consideration you have shown over not the easiest of sales. I always felt that you had my best interests at heart. All I can say is - brilliant! "