Bad - Thank you for your feedback.
We’re really sorry to hear that we didn’t meet our high standards. We know you must be disappointed and want to improve wherever we can. So, we’d really value any comments you can provide on what would make a difference to you next time. A member of our team will make sure to get in touch to discuss your concerns.
"Many thanks for all your efforts in selling the property and especially to Jane B for her hard work in looking after the property on my behalf over the last ten years in rental management."