Bad - Thank you for your feedback.
We’re really sorry to hear that we didn’t meet our high standards. We know you must be disappointed and want to improve wherever we can. So, we’d really value any comments you can provide on what would make a difference to you next time. A member of our team will make sure to get in touch to discuss your concerns.
"I would like to take this opportunity to say that the service I've received from yourself, Leanne and Tracey has been excellent. Your team is very professional with prompt feedback from every viewing and some nice friendly touches too which is hard to find these days"