If you have an urgent repair to report and it is outside office hours (Monday to Friday 9.30 until 5.00 & Saturday 10.00 until 4.00)
Detailing as much information as possible on the issues, giving the property address and return contact information for yourself.
"Andrew, I write to thank you and your staff for your sterling work in selling our house in Rastrick. In particular we would like to thank Gail who was very helpful during the sale period. She was always pleasant and accommodating when arranging visits and in her dealings with prospective purchasers. As you are obviously aware, it is always a challenging time when buying and selling a house, but with the help of a fully engaged estate agents such as yourselves it can ease some of the pressures. "