If you have an urgent repair to report and it is outside office hours (Monday to Friday 9.30 until 5.00 & Saturday 10.00 until 4.00)
Detailing as much information as possible on the issues, giving the property address and return contact information for yourself.
"Our solicitor offered praise indeed in saying that you relentlessly moved everything forward without upsetting anybody in the process. You showed determination and courtesy throughout for which we were grateful as it made everything stress free for us. Best Wishes."