If you have an urgent repair to report and it is outside office hours (Monday to Friday 9.30 until 5.00 & Saturday 10.00 until 4.00)
Detailing as much information as possible on the issues, giving the property address and return contact information for yourself.
"Dear Gail, the service you gave to myself and my father was second to none and you could not have been more patient, understanding and so helpful. You kept us informed all throughout the process which made it much less stressful and your advice was invaluable. It was a pleasure working with you and speaking with you so regularly on the telephone. Many many thanks for everything with best wishes."