Good - Thank you for your feedback.
It’s great to hear that you valued our service recently. We’re always working to make our service that little bit better, so we’d really appreciate any comments you can provide on what would make a difference to you.
"Dear Gail, the service you gave to myself and my father was second to none and you could not have been more patient, understanding and so helpful. You kept us informed all throughout the process which made it much less stressful and your advice was invaluable. It was a pleasure working with you and speaking with you so regularly on the telephone. Many many thanks for everything with best wishes."